FAQ
Where do you deliver to? How long do your cakes keep? Do you make Vegan and Gluten-free Cupcakes? We have the answer to these questions and more in our FAQ
How much notice do I need to give to place an order?
The more notice you can give, the better. However, we do know sometimes an event sneaks up on you out of the blue, so we are able to provide quick turnarounds also.
The minimum notice we would need (depending on how intricate the design) would be two - three working days.
We do aim to be as helpful and flexible as possible, however, so its always worth giving us a call and checking.
Can I place an order for same day delivery?
Due to the bespoke nature of our products, we do not offer same day delivery. Orders are baked and decorated fresh and to order at our bakery.
DO YOU DELIVER?
iS THERE A DELIVERY CHARGE?
We absolutely, deliver, in fact we are delivery only!
We offer couriered delivery for our bespoke bakes for locations in and around London. Our courier delivery radius covers London postcodes starting with W,E,S and select N, CR & BR postcodes.
Our postal bakes are delivered UK wide.
Delivery charges are applicable for all deliveries based on the delivery location post code. As an example, a delivery to the W1 post code area costs £25.Please ask us for an individual quote for a delivery charge to your area.
How are Buckleys bakes made?
We use only the very best ingredients available, including free range organic eggs, butter and flour, Valrhona cocoa, Callebaut chocolate, organic Madagascan vanilla and organic fruits and all-natural spices and other flavourings.
All of our products are hand made. We do not operate a production line or use industrial machinery.
We bake each day in small batches and iced one order at a time. It takes longer but we think this gives you a fresher and better tasting treat.
WHAT TIME WILL MY DELIVERY ARRIVE? CAN I ARRANGE DELIVERY FOR A SPECIFIC TIME?
We cannot give specific times for delivery. London traffic and unforeseen circumstances, anything can throw the delivery off.
We deliver within 3 hours windows that you will be advised of beforehand to ensure someone will be on hand to sign for your order.
While we do not offer specific delivery times, we can work to a deadline. If you need your order to arrive before or after a certain time, we can absolutely work with you and our couriers to make this happen.
ARE YOUR BAKES SUITABLE FOR PEOPLE WITH ALLERGIES?
We are able to cater our bakes to be suitable for those with various allergies, however, all of our products are baked in the same kitchen. We are not an allergen free kitchen, so we cannot guarantee the bakes are completely allergen free. If you have severe allergy, we advise you bear this in mind before you order.
IM CELIAC;DO YOU MAKE GLUTEN/WHEAT FREE BAKES?
Of course! We are able to offer gluten free alternative for many of our bakes. Processes and training are in place to ensure that our cakes are gluten-free.
Please note, however, all our products are prepared in a kitchen where other cross-contamination risks may occur.
If you have a question, food allergy or intolerance please let us know before placing your order.
WHAT HAPPENS IF I NEED TO AMEND MY ORDER?
Due to the nature of our freshly made-to-order cakes, once an order is placed, changes or cancellations can be challenging.
If you need to make an amendment to your order, please reach out to us at sales@buckleysbakery.com or give us a call on0203 488 1738 and we'll see what we can do.
WE HAVE HAD A CHANGE OF PLANS AND NEED A CAKE SHORT NOTICE, CAN YOU HELP?
We can guarantee a cake if we have a minimum of 2 weeks notice but if for any reason you don’t have the luxury of time on your side we suggest you give us a call as depending on our cake schedule we may be able to fit last minute requests in.
We do advise early booking to avoid disappointment though!
How do I best transport my cake?
When transporting cakes, it is important to keep it flat and secure (do not place your cake on the seat of the care for example) - and the vehicle you are using cool.
Please remember not to stack anything on top of the box or to squeeze/squish the sides.
how should I store my cake?
Depending on your needs you may want to get your cakes a day or two before you plan to serve them, and that's fine too - just store in their boxes at room temperature. Our cakes store very well if they are left their box and in a cool, dry place. They will be just as delicious as the day you received them when it comes time to serve!
We do not recommend storing cakes in the fridge unless the weather/room is very warm. Especially fondant covered cake as the condensation upon removing from the fridge can affect the design.
If you do need to store the cake in a fridge, allow it to come to room temperature before serving - please note that for large cakes this can take several hours. In the (unlikely) event you find that you have cupcakes left over they’ll stay fresh for a day or so in their box, or an additional day in an airtight container.
how long will my cakes stay fresh?
All our products are made without artificial preservatives and we always recommend eating them on the day to enjoy them at their best. However, our cakes should last 5 days if they are stored at room temperature in a cool place.
Once cut the cake should be kept airtight to retain the freshness.
We do not recommend putting cakes in the fridge, as this will affect the quality. It is possible to freeze leftover cake, however, please be aware that the icing may be impaired.
DO YOU MAKE VEGAN PRODUCTS?
We sure do! We also offer a vegan alternative for many of our flavours. Please just get in touch and we can discuss the available options with you.
A note about colour...
When using fresh fruits such as raspberries and blueberries in our bakes, a chemical reaction can occur with the baking soda in the sponge. this can turn parts a slight blue/green colour.
This is perfectly natural, completely harmeless, and most importantly - doesn't affect the flavour!
If you would like to read more about this, please look up anthocyanin in cake.
is there a minimum order for cupcakes?
Yes, a minimum order of 12 cupcakes or 36 mini cupcakes is required